Company Profile
NW is a leading supplier of network communication technologies.

NW Information technology  Co., Ltd. (hereinafter referred to as NW) is a leading supplier of network information and communication technologies. NW provides a wide range of high-speed, reliable, and cost-effective information and communication solutions, including smart enterprise networking, Fast IP, MPLS VPN, domestic Internet access/international egress one-package service, Internet access, data center, unified communication, information security, Wi-Fi, and email outsourcing service. By adhering to the customers first philosophy and the spirits of professional service, innovation, and continuous improvement, NW provides industry-leading information and communication technologies and services to improve the speed, reliability, and stability of enterprise network services.


NW has set up network service centers in Hong Kong, Taiwan, and mainland China, providing services to all the 35 tier-1 cities in China, as well as Hong Kong, Taiwan, Singapore, Vietnam, Cambodia. All subsidiaries of NW distributed in Mainland China, Hong Kong, and Taiwan are Cisco premier partners, and all our technical engineers have obtained professional certificates from Cisco. Centered in Great China, NW helps more international customers and partners explore new business opportunities in China that has great market potentials.



NW has set up network service centers in Hong Kong, Taiwan, and mainland China, providing services to all the 35 tier-1 cities in China, as well as Hong Kong, Taiwan, Singapore, Vietnam, Cambodia. All subsidiaries of NW distributed in Mainland China, Hong Kong, and Taiwan are Cisco premier partners, and all our technical engineers have obtained professional certificates from Cisco. Centered in Great China, NW helps more international customers and partners explore new business opportunities in China that has great market potentials. 。
NW will arrange a project tracker for each project to track the project status until the system is installed and starts to run smoothly. Generally, we will install hardware or software according to contracts. We also provide professional network outsourcing service to help customers resolve any network problems, thus ensuring the stability and security of their networks.
   

NW is committed to providing the most comprehensive and high-quality support service for our customers. Customers' queries and requirements, regardless of the importance, will be quickly handled by NW. NW will effectively provide countermeasures or solutions for customers. Our support service will address customers' requirements at different levels and can reduce the common technical or communication problems. Our team consists of experienced technical personnel and consultants. They understand different requirements of customers and can quickly respond to customers and help them fix problems. We provide the 24/7/365 professional service to provide our customers with our most reliable and best quality network services.
The network operation center monitors the network connections of customers in real time, arranges special technicians to conduct network maintenance, and manages network applications and services in a systematic manner.  
   

1. Professional engineers provide 24-hour one-to-one service to reduce the time for communication with customers so that customers can resolve problems once for all by simply making a call.
2. We provide the one-package service with network private line, MAN, email, firewall, VoIP, and network monitoring solutions.
3. We provide the most stable circuit in the local area along with backup solutions to minimize network interruptions.
4. We provide professional network consultation service to help customers resolve their Internet and intranet problems once for all.
5. We have service centers all round China, and provide the single window service for Mainland China, Hong Kong, and Taiwan.
6. We are serving over 600 customers all over China.
   

NW has set up long-term cooperation relationships with Cisco, Fortigate, IBM, and Polycom and had their strong technical supports. We can provide the best technology and support for our customers.

 

NW has developed close cooperation relationships with China Telecom, China Unicom, China Mobile, Hong Kong Telecom, Chunghwa Telecom, and may local telecom operators.

   

NW's customer service system includes a unified customer service hotline, a network management center, and technical service teams in local areas. The front end of the NW service system is the customer-oriented multiple response channels, and the back end is the well-trained professional technical support teams, the network management center and the technical service center. The multiple channels ensure that requests can be responded to in a timely manner, and professional technical support teams deliver the high-quality and efficient services.

 

We provide a professional technical window to allow customers resolve network problems by simply making a call. This minimizes the waiting time of customers, and helps analyze and resolve problems in the shortest time.

   

Our mission is to provide integrated and high-quality network services for customers, relieve customers from network problems, and develop a long-term cooperation relationship with customers.